2018 Disability Matters N.A. Conference & Awards



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The 12th Annual
North America Conference & Awards





Time                 Topic Location
7:45 am - 5:00 pm Registration Pool Deck or IBIS Pre-Function, if raining.
6:30 pm - 9:30 pm WELCOME RECEPTION

Sponsored by: Toyota Motors, Inc.

Welcome and Opening Remarks:

  • Stephen Lewis
    General Manager, Diversity & Inclusion, Toyota
  • Nadine Vogel
    Chief Executive Officer, Springboard Consulting, LLC
Pool Deck or IBIS, if raining.



Time                 Topic Location
7:45 am - 5:00 pm Registration Preserve Pre-function
8:30 am - 9:45 am Breakfast
Sponsored by:
Runway of Dreams Foundation

  • Mindy Scheier
    Founder, Runway of Dreams Foundation
Preserve Ballroom
9:45 am - 10:00 am Color Guard Procession

Junior ROTC of Delray Beach, Florida

  • Leader: Chief Javier Gonzalez
  • Coach: Charles Powell, First Sergeant, United States Army (Retired)
Preserve Ballroom
10:00 am – 10:15 am Welcome and Opening Remarks:

  • Nadine Vogel
    Chief Executive Officer, Springboard Consulting, LLC
Preserve Ballroom
10:15 am - 11:00 am Steps-to-Success  


  • Susan Hamilton
    General Counsel, Springboard Consulting, LLC


  • Michael MacDonald
    Manager, Health Services, Jazz Aviation
  • Beth Ruffin
    Diversity & Inclusion Consultant, Unum Group
  • Ken Shapiro
    Leader, Disability Employee Resource Group (ERG), Unum Group


  • Pete McNally
    Senior Usability Experience Consultant, Springboard Consulting, LLC

Description:  Hear from this year's award winner(s) about the initiative(s) that brought them to the Disability Matters stage.  The Steps-to-Success award seeks to identify and celebrate those companies who are beginning on the journey of innovation, action and transformation relative to individuals with disabilities whether as employees, customers or both. This award also seeks to encourage these honorees whose initiative(s) have been in place no less than six months and no more than two years and who demonstrate significant promise of long term success, to have the commitment and perseverance to continue taking the steps necessary to eventually become a Disability Matters Employer or Supplier of Choice, the most prestigious of all Disability Matters Award.

Preserve Ballroom
11:00 am - 11:15 am BREAK  
11:15 am - 12:00 pm


Keynote Presentation:

Introduction by:

  • Patricia Dingle.
    Senior Director, Diversity & Inclusion, Visa


  • Kyle Maynard (Biography)
    Entrepreneur, Speaker, Bestselling Author, Award-Winning Extreme Athlete 
Preserve Ballroom

12:00 pm - 1:30 pm


Sponsored by: Barilla USA  Remarks:

  • Melissa Tendick
    Vice President, Marketing, Barilla America 
Preserve Ballroom
1:30 pm – 2:30 pm Special Needs Parents in the Workplace
Sponsored by: Bank of America  Moderator:

  • Paula Kelley
    Managing Director, U.S. Trust Bank of America Private Wealth Management


  • Kristine d'Esterhazy
    Vice President, U.S. Trust Senior Trust Officer
  • David G. Mumma
    Senior Relationship Manager, Bank of America, N.A.
  • Douglas Vogel
    Financial Advisor, Massachusetts Mutual Life Insurance Company (MassMutual)
  • Karen Wong
    Senior Vice President, Estate Settlement Market Director, U.S. Trust/Bank of America

Description: Approximately 9% of your workforce are special needs parents. When these amazing men and women go home at night, it’s to attend to their second full-time job, that of caring for a child with special needs. While companies are beginning to understand these employee’s needs, there are a myriad of issues that often go unaddressed including but not limited to unique needs relative to health benefits, issues pertaining to travel and relocation financial and legal issues and more.  This session will serve as an open discussion and dialogue about these important topics.


Preserve Ballroom
2:30 pm - 2:45 pm BREAK  
2:45 pm – 3:45 pm ADA, FMLA, Workers’ Compensation:  The Interplay & Overlap


  • Michael Farrell
    EEOC Miami District Director, U.S. Equal Employment Opportunity Commission (EEOC)


  • Norman Mann
    Assistant District Director, West Palm Beach Area Office, U.S. Department of Labor, Miami District Office

Description: This Panel of experts will provide detailed guidance for those who must navigate workplace issues that implicate one, two, or all three of the most complex laws regulating leave time:  The Americans With Disabilities Act of 1990 (as amended in 2008)(the “ADA”), the Family and Medical Leave Act (the “FMLA”) and Florida’s Workers’ Compensation Statute.  Specifically, Panelists will provide practical information regarding what constitutes a “disability” for purposes of the ADA;  leave time as an accommodation under the ADA; when such leave time may constitute an “undue hardship” on an employer’s business; what constitutes a “serious medical condition” under the FMLA; the different methods of calculating leave time under the FMLA; and the burdens of both an employee who suffered a workplace injury and his or her employer with respect to leave time.  The Panelists will also conduct a discussion, and respond to inquiries from the attendees, regarding common workplace scenarios that involve potential overlap, or even conflict, between and among these three statutes.  In addition, the Panelists will address issues commonly faced by Human Resources professionals and employment attorneys under all of these statutes including reinstatement rights and responsibilities, as well as interference and retaliation claims.

Preserve Ballroom
3:45 pm – 4:45 pm Hot-Topic Breakouts

  • Brain Health
    Facilitated by:  Kevin Hines, Founder, 17th & Montgomery Productions
  • Employment
    Facilitated by:  Michael Farrell, EEOC Miami District Director, U.S. Equal Employment Opportunity Commission (EEOC)
  • Intersectionality of PwD, Veterans & LGBTQA
    Facilitated by:  Samantha R. Rembo, Head of Research & Design Studio, CTO Dev, Intuit
  • Technology
    Facilitated by:  Peter McNally, Senior User Experience Consultant, Springboard Consulting, LLC
  • Veterans
    Facilitated by:  Laurie Sayles, President and CEO, Civility Management Solutions
Preserve Ballroom
4:45 pm – 5:00 pm Wrap-Up day-1 Preserve Ballroom
7:00 pm – 7:30 pm COCKTAIL RECEPTION Preserve Pre-Function
7:30 pm – 10:00 pm AWARDS GALA Preserve Ballroom



Time                 Topic Location
7:45 am - 5:00 pm Registration Preserve Pre-function
8:30 am - 9:45 am Breakfast
Sponsored by: Visa, Inc.

  • James Green
    Sr. Director of User Experience, Visa
Preserve Ballroom
9:45 am – 10:00 am Welcome and Opening Remarks:

  • Nadine Vogel
    CEO, Springboard Consulting, LLC


Preserve Ballroom
10:00 am – 10:15 am DiversityMBA Presentation

  • Pamela McElvane
    Chief Executive Officer & Publisher, Diversity MBA


Preserve Ballroom
10:15 am – 10:30 am BREAK  
10:30 am – 11:00 am Best Practices:  A Fireside Chat with KPMG


  • Nadine Vogel
    CEO, Springboard Consulting, LLC


  • Brian Culvey
    Managing Director, KPMG, LLP

Description:  Hear from this year's award winner(s) about the initiative(s) that brought them to the Disability Matters stage.  This award is in consideration of a company's programs/initiatives that touch on all aspects of accommodations, work-life initiatives, company policies and practices and training. The judges consider the use of reasonable accommodation processes, emergency preparedness programming and assistive technology offerings. They look for the presence and successful execution of a Disability Business Resource Group, its interactions with other BRGs, employee benefits and wellness programs, training, as well as all aspects of workplace standards and practices, accessibility and much more. As with other categories, the judges are looking for scale, geographic reach and sustainability among other key factors.

Preserve Ballroom
11:00 am – 11:45 am Keynote Presentation

 Introduction by:

  • Kathleen Giles
    Senior Manager, Operational Excellence, Toyota Financial Services


  • Mike Schlappi (Biography)
    CSP, MBA, Author, Gold Medalist, Hall of Fame
Preserve Ballroom
11:45 am – 12:45 pm NETWORKING LUNCHEON Mangrove Deck
12:45 pm – 1:00 pm 2018 Disability Matters Announcements

    Dow, Inc.

Description: Hear from Springboard’s 2018DMEUR Host, Dow Europe GmbH, on November 5-7, 2018, in Horgen, Switzerland. Something to take back to share with your European colleagues.

    Stephen V. Moll, Vice Provost, Florida International University

Description: Stephen Moll, Vice Provost, Florida International University, will announce the date and location of Springboard’s First-Ever Disability Matters Education.  This inaugural one-of-a-kind event will be for post-secondary education professionals to address the mainstreaming of college students with disabilities.

Preserve Ballroom
1:00 pm – 2:00 pm A Marketplace Success Story:  AT&T


  • David Ortiz
    Senior Diversity and Inclusion Consultant, Oracle


  • TeNita Ballard
    Lead Consultant – Diversity & Inclusion, AT&T
  • Lorraine Clayton
    President, Ability, AT&T
  • Roman A. Smith
    Director, Community Investment / Social Innovation, AT&T
  • Rick J. Wilson
    Director, Diversity & Inclusion, AT&T

Description:  Hear from this year's award winner(s) about the initiative(s) that brought them to the Disability Matters stage.  This award is in consideration of a company's programs/initiatives that focus on the outreach and marketing of products and/or services to consumers who are individuals who either have a disability and/or are have a dependent with special needs. It is also in consideration of a company’s business-to-business initiatives impacting this community. The judges take into account the look, feel and messaging as well as the appropriateness, accessibility and relevance of collateral, advertising, social media, etc. They seek to understand what segment of the disability community is targeted and why and how it relates to the company’s overall marketing strategy and mission. They also seek to understand new product development, event accessibility, research employed and much more.


Preserve Ballroom
2:00 pm – 2:15 pm BREAK  
2:15 pm – 2:45 pm Brain Health:  A Suicide Survived


  • Kevin Hines
    Founder, 17th & Montgomery Productions


  • Lacy Dicharry
    CEO, Kevin & Margaret Hines Foundation
  • Alisa LaPolt
    Executive Director, National Alliance on Mental Illness (NAMI) Florida
  • Greg Van Borssum
    Suicide Prevention Australia Ambassador, GVB Mind Warriors

Description:  Kevin Hines is an award-winning speaker, author, documentary film maker, suicide prevention and mental health advocate. Two years after he was diagnosed with Bipolar Disorder, he attempted to take this life by jumping off the Golden Gate Bridge.  Since 1937 when the bridge opened, thousands have attempted this but only 34 survived and Kevin was one of them.  Kevin, along with an amazing team of subject matter experts, will address the critical topic Mental Health in the Workplace.  It’s a session you will never forget!

Preserve Ballroom
2:45 pm – 3:15 pm Veterans Transitioning to the Private Sector: It’s a Journey


  • Laurie Sayles
    President and CEO, Civility Management Solutions


  • BriGette McCoy
    CEO and Founder, Women Veteran Social Justice Network

Description:  Laurie Sayles returns to the Disability Matters stage with her friends from Veteran Service Organizations including Women Veteran Social Justice & DAV-Disabled American Veterans to address the most prevalent issues, concerns and victories of the Veteran and Service-Disabled Veteran Community.


Preserve Ballroom
3:15 pm – 3:45 pm Lightning Rounds (Novelty prizes to be awarded)


  • Nadine Vogel
    CEO, Springboard Consulting, LLC

Description: There will be Lightening at Disability Matters NA This year!  The Conference will conclude with individuals delivering up to a four-minute talk focused on an innovative, best or next practice idea on the topic of Disability Inclusion in the Workforce, Workplace or Marketplace.  This fun-filled, lightning-speed session will conclude with the audience selecting the winner.

Preserve Ballroom
3:45 pm – 4:00 pm Closing Remarks & Departures Preserve Ballroom


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