Like many others, I am in and out of airports every week. So often I see passengers who have disabilities who you can tell are having awful travel experiences, not because of anyone intentionally trying to do harm but because of not being aware of appropriate #etiquette, processes to provide assistance. I am happy to report that this will be changing, at least at one airport, #San Francisco (SFO), where employees will be getting trained throughout the #customers journey from curb-side to security to the gate. In fact, #disability awareness training has been made mandatory for all #airlines and #airline service providers. It is my hope that all #airports will recognize the importance of taking such measures in order to provide an #appropriate experience for #travellers with #disabilities.
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