Disability General


DOT Mandates Improved Accessibility

The U.S. Department of Transportation issued new rules Monday mandating airlines improve access to their websites and airport kiosks and make other changes to better accommodate travelers with disabilities. Specifically, what this means is that any airline that markets domestic flights as well as those that fly in and out of U.S. airports will have to make the pages the “core travel information and services” pages on their websites, accessible within two years with full site accessibility within three years. In addition, taking effect in 180 days, is the rule that ticket agents must offer web-based discount fares to customers with disabilities who are unable to access airline websites due to their disability.

In terms of airport kiosks, the new rules stipulate that at least 25 percent of them must be accessible to people with disabilities within ten years.


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