Accessibility for customer-facing businesses in the UK

#VisitEngland now utilizes an online #disability training tool with a section dedicated to raising awareness about the different types of #disabilities and advice on what you can do to help visitors with #accessibility needs. They also require any business that is part of the quality assessment schemes for #accommodation and attractions to have an access statement, and since December 2010 has been taking operators through the steps necessary to produce this document with an online tool. Among other things, the tool offers advice on what to include in your access statement including information on local parking facilities, the number of #accessible bedrooms and bathrooms you have and #accessible taxi services.

#Caterer and #Hotelkeeper is holding an #Accessibility Awareness Day on 1 October to provide operators with the chance to assess their own accessibility provisions and see their business from a different perspective.

Restaurant and pub operator #Mitchells & Butlers, which currently manages around 1,500 pubs throughout #England, #Scotland, #Wales and #Northern Ireland, has taken #accessibility seriously, estimating that 98% of the company's venues have #accessible toilets and that they place an emphasises on each and every site managed by #Mitchells & Butlers, to do everything possible to accommodate customers #accessibility needs.


This information should not be construed as “legal advice” for a particular set of facts or circumstances. It is intended only to be a practical guide for participants familiar with this subject. Users should seek appropriate legal advice tailored to address their specific situation.