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Bill Albert Bio

Bill Albert
Director, IT/Web Accessibility,
Springboard Consulting

In addition to serving as the Director of Springboard’s IT/Web Accessibility offerings, Bill Albert serves as the Executive Director of the Design and Usability Center (DUC) at Bentley University. Bill brings more than 15 years of experience in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Bill was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Bill is also an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.

Bill has published and presented his research at more than 30 national and international conferences. He co-authored the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, and more recently, in 2010, he co-authored, Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies.  He has been on the editorial board for the Journal of Usability Studies since 2009.

Bill has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a Post-Doc at Nissan Cambridge Basic Research.

Bill, along with his senior staff at the DUC, brings to Springboard more than 75 years of experience in the UX field.   Bill resides in Newton, Massachusetts with his wife, two children and one parakeet.